+64 (9) 888 0621 [email protected]
Personal Alarm App NZ  Customer Service

Customer Service & Policies

Order online securely
Mercari Ltd uses the Paypal Payment Gateway for its online credit card transactions. Paypal processes online credit card transactions for thousands merchants, providing a safe and secure means of collecting payments via the Internet. All online credit card transactions performed on this site using the Paypal gateway are secured payments.

 Payments are fully automated with an immediate response.
Your complete credit card number cannot be viewed by us or any outside party.
All transactions are performed under SSL Certificate.
All transaction data is encrypted for storage within Paypal’s bank-grade data center, further protecting your credit card data.
This Website at no time touches your funds; all monies are directly transferred from your credit card to the Paypal merchant account held by Mercari Ltd.

Delivery policy
We will send your goods free via Tracked Post or Courier. We endeavour to send any order within three to five business days after receiving your ID and delivery address information provided at time of payment. If goods are out of stock, delivery may take up to 14 days longer. International shipments may vary.

A tracking number will be supplied via email upon dispatch. If no-one is at the delivery address at the time a card will be left in the letterbox. The parcel will be then made available for collection at the local post or courier office.

The purchaser is responsible for any potential customs, import or duties costs into their country of delivery.

Fall Detection

The alarm has in built ‘serious fall’ detection, however activation relies on height, velocity and angle the device is impacted with. It is designed to alert for Serious Falls, therefore, for example, if the user has a fall of less than 1m in height, slides slowly down a wall before impact, falls onto soft carpet or grass the device may not register height, impact or velocity to activate the alarm. 

For more information on our policies & Terms & Conditions, please use the links below

Legal Disclaimer

Privacy Policy

Returns & Refunds

Terms & Conditions

Warranty

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